Return Policy

 

1. Purchased products cannot be returned or exchanged except in cases of factory defects or shipping errors by Nuansa Musik, in which case the item will be replaced with the correct product.

2. Buyers must be able to provide photo or video evidence from the time of unboxing showing that the damaged product is indeed a manufacturing defect or does not match the order.

3. Damage caused by the shipping service should be coordinated with the selected shipping service.

4. If the damage is due to manufacturing and is accompanied by evidence, please contact us via WhatsApp at 0812 1827 7700

5. If the error is due to manufacturing or a shipping error by Nuansa Musik, we will replace it with a new item and refund all shipping costs after the item is returned to us.

6. The time limit for reporting damage or shipping errors is 3 days after receiving the item.

7. Products damaged due to manufacturing or that do not match the order must be returned in the same condition as when they were sent to the customer.

8. Products due to shipping errors or items received that do not match the order can only be exchanged for a similar item as ordered. They cannot be exchanged for a different item.